Refund policy

At AB Jewellers, we are committed to providing you with the finest custom gold jewelry. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a comprehensive return and exchange policy that adheres to Australian and NSW laws and regulations.

1. Returns and Exchanges Eligibility:

  • You may return or exchange an item within 30 days from the date of purchase.
  • To be eligible for a return or exchange, the item must be in its original condition, unworn, and undamaged.
  • Custom-made or personalized jewelry is non-returnable unless it has a manufacturing defect.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

a. Contact our Customer Service:

b. Provide the following information:

  • Your order number
  • Details of the item(s) you wish to return or exchange
  • Reason for the return or exchange

c. Our Customer Service team will provide you with instructions on how to proceed with your return or exchange.

3. Refund and Exchange Process:

a. Refunds: If your return is approved, we will process your refund within [number of business days] to the original payment method. Please note that shipping and handling charges are non-refundable.

b. Exchanges: If you opt for an exchange, we will process the exchange once we receive and inspect the returned item. Any price difference will be charged or refunded accordingly.

4. Warranty and Repairs:

We stand by the quality of our jewelry. If you encounter any manufacturing defects within 30 days, we will repair or replace the item free of charge. Please contact our Customer Service for warranty claims.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

6. Legal Compliance:

This return policy is in compliance with Australian Consumer Law and NSW Fair Trading regulations.

7. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us:

AB Jewellers reserves the right to update or modify this return policy at any time. Please review this policy periodically for any changes.