Shipping policy

Shipping Information

Effective Date: 10-09-2023

At AB Jewellers, we want to ensure a seamless and enjoyable shopping experience for our customers. This Shipping Information section outlines our shipping policies and procedures.

1. Shipping Zones and Destinations:

We offer shipping services within Australia and select international destinations. Please check our website or contact our Customer Service for a list of countries we ship to.

2. Shipping Options:

We offer the following shipping options:

  • Standard Shipping: [Description of standard shipping method, estimated delivery time, and cost]
  • Express Shipping: [Description of express shipping method, estimated delivery time, and cost]

Shipping options and associated costs may vary based on your location and the items in your order.

3. Order Processing Time:

Orders are typically processed within [number of business days] from the date of purchase. Custom-made jewelry may require additional processing time.

4. Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

5. Shipping Fees:

Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. The exact shipping cost will be displayed during the checkout process before you confirm your order.

6. International Shipping:

For international orders, please note that customs and import duties may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping cost. Please check with your local customs office for more information on potential fees.

7. Shipping Address:

Please ensure that you provide an accurate and complete shipping address when placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

8. Delivery Timeframes:

Delivery times may vary depending on your location and the shipping method you choose. Estimated delivery times are provided during the checkout process and in your shipping confirmation email.

9. Shipping Restrictions:

Certain products may be subject to shipping restrictions or regulations based on your location. We reserve the right to cancel orders or adjust shipping methods for items that cannot be shipped to your area.

10. Contact Us:

If you have any questions or need assistance with your order or shipping, please don't hesitate to contact our Customer Service: